The busywork between your customers and your team, handled.
We start with where things break down today, then build the fix around how you already work.
Customers message you on five different apps? One shared inbox. Rocket.Chat brings website chat, WhatsApp Business, and your staff chat into one place.
Your team keeps re-typing the same info? n8n workflows move it between your tools for you.
​Questions arrive after you close? Skilled AI Agents answer the routine ones and hand off to a person on your team when it needs a human.
Simpler stack, lower bills
Most businesses pay for a tangle of separate tools, each billed per seat, per location or per message. We replace that with a few tools that work together, on a server you control. Fewer moving parts means less to pay for and less to manage. Your costs stay predictable, and they don't jump when traffic picks up. Our goal is to cut your chat and automation costs by at least half.
And you don't trade anything for the savings. Your stack gets more secure, more portable and more flexible, and it stays yours. You own the server, the data and the setup, so you can move it, change it or grow it without asking a vendor's permission.
Where it runs: in the cloud or on hardware at your location. Your stack is yours alone, and we run it either way. We run ours the same way, on a cloud server plus a box on-site. WhatsApp messages still travel through Meta's WhatsApp service. If you leave, your data leaves with you.
​Ask about costs: info@scalestacklab.com
What we fix
One inbox (Rocket.Chat)
Website chat, WhatsApp, and the phone app in one workspace next to your staff chat. Bring your WhatsApp Business number, or we'll set one up for you.
Workflows that move on their own (n8n)
Lead routing, after-hours replies, alerts, and hand-offs between the tools you already use. These automations run 24/7.
Skilled AI Agents
They take on routine questions and pass the conversation to your team when a person should step in. Other advanced tools: we add them when your business needs them.
Four steps, and then it just runs
Map your bottlenecks.
We look at where messages, leads, and requests get stuck.
Design the workflow.
We decide what to automate, which channels to use, and where it runs: in the cloud or on-site.
Build & connect.
We set it up, connect your tools, and test it with you.
Run, monitor, adjust.
We keep it updated and backed up, watch that it's working, and change it when your needs change.
​What you do: Paste a chat script. Install the app. What we do: Everything else.
Built on tools you can name
Rocket.Chat · n8n · WhatsApp Business · Skilled AI Agents · other advanced tools, connected to what you already use.
​Made for small teams that live on messages: front desk and appointment businesses, service and trade businesses, and small offices.
Questions
Do I need IT staff?
No. We run the stack, including servers, updates, patching, backups, and workflows. Hands-off Docker tuning. You paste a chat script and install the app.
What if the AI doesn't know the answer?
It hands the conversation to a person on your team in the shared inbox.
Who owns the data?
You do. It sits on a server you own and control, including when we run it for you. Access is limited to your staff and us. If you leave, your data leaves with you.
Â
Can I keep my WhatsApp number? Bring your WhatsApp Business number, or we'll set one up for you.
Â
What will it cost? It depends on what you need. See "Simpler stack, lower bills" above, or email info@scalestacklab.com and we'll talk it through.